Guests must check-in and check-out by the times stated below;

• Check In 4pm
• Check Out 10:00am on day of departure

• 30% deposit to book
• Full payment or balance 14 days prior to holiday
• Dogs £30 supplement per dog

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

• Cancellation made 15 days or more in advance of arrival date = Full deposit refund
• Cancellation made 14 days or less of arrival date = 50% of deposit refund
• Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

A security deposit of £100 is required when booking. We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost. This deposit will be fully refunded after your stay unless any damage as above. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Please read and refer to our Guest Charter as this also forms part of our Terms of Booking, also found on our website. If the holiday is unable to proceed due to a Government Order Direction or Advice of Change in Law Affecting Travel to the Property or the Closure of the Property: For example, in the case of Covid Lockdowns or Tier 3 or 4 travel restrictions and closure orders, which is not the decision of the Customer or the Host, the booking will be cancelled and a refund of the holiday cost less the Booking Fee and any previously-incurred Administration Fee/s will be made to the Customer by the same payment method the holiday was paid by. Alternatively, the holiday may be deferred to a later date where any increase in rental rate will be payable 2 weeks before the new holiday start date. No administration charge will be made for re-arranging the holiday to a later date. You are strongly advised to take out independent travel insurance for your holiday, as we are unable to offer any refund or deferral option if you or a member of your family or others in the party has to self-isolate due to or contracts Covid-19. The standard cancellation policy will apply to the booking.
DOWNLOAD “GUEST CHARTER” CHARTER